Ethical channel

In CÁNDIDO MIRÓ, S.A.U. we firmly believe in the importance of promoting a safe, ethical, equal and trustworthy environment for all our employees, customers and partners in general.

For this reason, we have implemented a robust Ethics Channel. A channel where any possible non-compliance or irregularity in the organization can be reported, as described in Law 2/2023, of February 20, regulating the protection of persons who report regulatory violations and the fight against corruption.

WHAT FACTS CAN BE NOTIFIED?

You can report through the Ethics Channel those facts that you consider may represent a breach of the legal regulations, the Code of Ethics or any internal regulations in force, such as:

  • Fraud, corruption and financial crimes
  • Non-compliance with data protection regulations
  • Discrimination and harassment in the workplace.
  • Conduct contrary to human rights or damage to the environment.
  • Other possible criminal or administrative offenses

This channel should not be used to falsely or deliberately accuse others and should not be used to provide erroneous information, in which case it may be reported to the relevant authority.

Questions related to advertising, complaints, etc. should be sent via customer service. this channel is for exclusive use to communicate a breach of internal and external legal regulations.

MAIN CHARACTERISTICS:

Confidentiality: We understand that confidentiality is essential to encourage people to come forward. We guarantee absolute confidentiality throughout the process and protect the identity of the whistleblower to the extent permitted by law. The possibility of alerting anonymously is included.

Impartial investigation process: Once a complaint is filed, our team of experts will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable laws. Throughout the entire process, the rights of those involved will be respected, particularly the presumption of innocence.

Protection against retaliation: We do not tolerate any form of retaliation against bona fide whistleblowers. We are committed to safeguarding the rights and integrity of those who dare to report any irregularity. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.

Resolution and follow-up: Upon completion of the investigation, we will take the necessary actions to address the identified problem and, where possible, take corrective action to prevent future violations. In addition, we undertake to keep the complainant informed about the progress and resolution of his or her complaint, whenever possible and permitted by law.

HOW TO SEND A COMMUNICATION?

There are 2 options.

  • Through the co-resol app:

1. Download the co-resol app, accepting the notifications. It is free and available on the App Store and Google Play.
2. Click on the button «Click here» and then enter the SERPIS code
3. Select the channel button.
4. Write your message being as specific as possible. You can attach both images and documentation.
5. Identify yourself or select the anonymity option. In either case, you must agree to the Privacy Policy.
6. Once you have completed these steps, you will receive a message acknowledging receipt of your click.
7. Communication for click tracking will be done through a secure chat (you can access it from the chat button on the home screen of the app) until the click is closed.

  • Through a web page:

You can access it through this link:
https://co-resol.bcnresol.com/webclick

1. Click on the «Click» button and then enter the SERPIS code
Select the channel button.
3. Write your message being as specific as possible. You can attach both images and documentation.
4. Identify yourself or select the anonymity option. In either case, you must agree to the Privacy Policy.
5. In this case, you will receive a unique identifier code and password that you will need to save in order to maintain communication, through a secure chat, about the status of your click.
6. Every time you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality, you must enter this code and password on the home page, in the «Access a previous click» button.

Important:
This Ethical Channel is not an emergency service. This channel should not be used to report situations involving an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.